Terms of Service
These terms apply to businesses that use Vortex303's WhatsApp customer-service agents and CRM (PeopleSpot). By creating an account or connecting a WhatsApp Business account, you agree to them.
1. The service
We provide software that connects your WhatsApp Business account to an AI agent and a CRM inbox, using Meta's official WhatsApp Business Platform. You connect your account through Meta's own sign-up flow and can disconnect at any time.
2. Your responsibilities
- Comply with the WhatsApp Business Messaging Policy, the WhatsApp Business Terms of Service and applicable law, including obtaining your customers' opt-in before messaging them.
- Configure the agent only for your own business: answering questions about your products and services, bookings, orders and support. You may not use the service to offer a general-purpose AI assistant.
- Keep the information the agent uses accurate, and review conversations the agent hands off to you.
- Keep your login credentials secure and tell us promptly about any unauthorized use.
3. Fees and Meta charges
Subscription fees are shown when you sign up. Message charges from Meta for the WhatsApp Business Platform are billed by Meta directly to your WhatsApp Business account, according to Meta's pricing.
4. Data
You own your data and your customers' data. We process it only to provide the service, as described in our Privacy Policy. You can export or delete it at any time.
5. AI-generated replies
The agent generates replies automatically and can make mistakes. You are responsible for how you configure it and for the information it shares on your behalf. We do not guarantee that replies will always be accurate or complete.
6. Availability and changes
We work to keep the service available but do not guarantee uninterrupted operation, and the service depends on third-party platforms such as WhatsApp. We may change features; we will give notice of material changes.
7. Suspension and termination
You can cancel at any time. We may suspend or end access if you breach these terms, Meta's policies or the law, or if Meta restricts your account.
8. Liability
To the extent permitted by law, our total liability is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect or consequential damages, or for actions taken by Meta on your WhatsApp account.
9. Governing law
These terms are governed by the laws of the Argentine Republic. Disputes will be resolved by the ordinary courts of the City of Buenos Aires, without prejudice to any mandatory consumer-protection rules that apply.